Having had the pleasure of working with Vanessa for almost 4 years on a significant number of projects across a vast geographically and culturally diverse region, I always found myself in awe of her acute knowledge and understanding of the development, delivery and, more importantly, ongoing profitable operation of spa businesses. Vanessa’s innate ability to formulate innovative spa concepts that deliver not only breath taking spa environments but also financially viable business models, puts her at the forefront of the industry.
Vanessa’s talents lie in that she understands both the head and the heart of spa and wellness. Often you come across great therapists that have progressed up the ranks to oversee spa operations yet lack an in depth experience or understanding of true business. The same can be said for management that comes in at the top and doesn’t possess an understanding or empathy for the daily workings of a spa and the front line staff that operate one.
Vanessa has the rare talent for both. Vanessa sees the poetry and essence of what a true spa environment really is and combines this with her unique ways of discovering the motivation behind the spa guest. Add to this a natural instinct for figures and that’s how someone like Vanessa can capture the beauty of spa and take it to a whole new level.
Vanessa has been a mentor to me for nearly 3 years, and has been instrumental in my development and learning. Vanessa believed in me before anyone else, she gave me the opportunity to step up to management level and gave me endless resources, support and guidance along the way. She is very inspirational, and has a wealth of knowledge and passion for the industry. There is not many people in the world that spend a major amount of their personal time to ensure that both the businesses and the managers within them, are aiming to operate seamlessly with a support network that enables them to drive their performance to the highest quality and standards possible – Vanessa is one of the few people who does just this. Vanessa makes you see the positives in negatives, the opportunities in ideas, helps you make your dreams become reality and pushes your limits to achieve higher goals.
“There are very few spa and wellness industry leaders in Australia and Asia with anywhere near the insight, experience and expertise of Vanessa Main. Her developmental skills, operational practicality and intricate understanding of the many and varied aspects of this industry, from both local and international perspectives, are complemented by her ability to pass on her in depth knowledge via consultancy, team leadership and education. A rare and highly valuable combination and a great asset for our industry. “